We're very eager to hear from you and add your story to our long list of satisfied customers.

We're very proud of our excellent reputation for superior customer service.

Your opinion of our service and the quality of your experience is extremely important to us.

If, for any reason, you were dissatisfied, we welcome your comments, too.

Please drop us a line and let us know what you think. We're always glad to hear from you.

Submit Your Testimonial



Dealer Reputation
5.0/5
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.9
Overall Price: 4.9
Overall Experience: 5.0

Testimonials

December
21
2015

Bill Sessa

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mark Neal, Geoffrey Peterson and David
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Told them my credit score over the phone and they said "yes"---I could get a loan for the Porsche I had been shopping for. Dave the finance guy shopped around to get me a good deal. All of the staff were enthusiastic and friendly and no high pressure, like you often get at larger dealership. They drove me back from the rental car drop-off even though it would have been a short walk. They insisted on buffing out a small detail on the car before I drove away, even though the trip home was going to be in the rain. These guys love cars and people. Definitely worth driving two hours from Sacramento to get the car and the deal I wanted.
September
11
2015

Daniel Torres

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mark Neal, Geoffrey Petersen, Doug Ryan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I had an excellent experience purchasing a used vehicle from this dealership. No pressure and a great quality car. I showed up 15 min before closing and they still took the time to show me the vehicle. Great group of guys. Thanks!
June
4
2015

greg shatkin

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: mike, geof
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
we live in Petaluma, and so the 1/2 hour drive wasn't going to kill us.credit not being so good, and the fact it was the weekend, plus my wife not believing we could qualify for a new outlander, even though we were told no problem, had me cancelling the appointment. this was august 2014. in febuary 2015 my wifes minivan died, so I said lets call Geoff and mike , talk to them and see what they can do.we were told to get ourselves down there and the deal would be closed, on our choice of suv. boy were they right. it was very busy and near closing.we were 4th in line, and 1 and 1/2 hour later we were driving home with exactly what my wife had wanted.thanks guys, you are the best!
October
7
2014

Sean Morris

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Thank you so much! I finally bought a NEW car from San Rafael Mitsubishi! Although I appreciated driving my Honda Civic shoebox for 11 years, I am loving the new modern driving technology of the Mitsubishi Outlander. Space, Safety, Warranty, All Wheel Drive, Fuel Efficiency, and Super Stereo Sound... Going to a concert on the way to see a client is so much more fun!You have provided me and my family with 'no hassle' easy car buying and repairs over the last 10 years. And for this we are grateful. And of course, thank you as well for inviting me to my first BNI meeting... way back in the fall of 2005. Our moving company is nearing over 1 million dollars in revenue from BNI, our awesome professional network of business owners and entrepreneurs. It is a great opportunity to give business to many different local services and people in the area of Financial, Health, Home Services, Marketing, and Events. Our family will continue to refer to you and your San Rafael Mitsubishi staff for both service and sales.
September
30
2014

denis mccarthy

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike David
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
The transaction from the initial phone enquiry to my drive off in my 2015 Mirage could not have been handled any better. My subsequent phone call to Michael in the service dept. also received 5 star treatment. Love the car and would recommend the dealership without any reservations. Denis McCarthy
September
17
2014

Parker Benthin

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me:
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 4.8
They made the whole experience very easy and comfortable.
September
17
2014

steve church

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Geoffrey
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 4.0
Overall Experience: 4.0
Overall Score: 4.4
Had a pretty good overall experience, friendly staff, no pressure. Good price. Pretty much bought the car site unseen and it went well. I only wished they would have had more pictures of the wheels, they had a picture of the best one, the other three were pretty thrashed, my fault but I would have negotiated a different price. They tried to sell me a warranty, probably should of bought it because we drove it home Sunday and by Tuesday evening the airbag warning light is on, so there's an airbag issue.
September
16
2014

Regina Grabell

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Geoffrey, Mike Glasser, David Platt
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
It is the best dealership, ever!!!! Geoffrey, Mike & David are above & beyond any expectation!!! For their professionalism, kindness... If you are looking for a dealership that will walk you throughout the experience of buy a car, not only sell you a car, you have to visit SAN RAFAEL MITSUBISHI .....
August
12
2014

Mary Ann Maggiore

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike, Melissa
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
This is by far the best dealership I have ever encountered. Mike Glasser is honest, sensitive and quick on the uptake. Mike found me a car almost immediately that fit my budget and my transportation needs. And it is really good-looking, too. There was no foolish bait and switch nonsense you get at other car dealerships. This is the best.
August
5
2014

Arriel Reyes

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Goeffrey and Melissa
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 4.0
Overall Experience: 5.0
Overall Score: 4.8
We continue to come back because of the great customer service and the ease of buying experience. We always get what we need!
July
14
2014

Trace and Leigh Graffenstatte

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Michael Brewer & David Platt
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
The casual yet professional atmosphere at SRM was a pleasure to work with. Mike and Dave were very knowledgeable and helpful. We searched the entire state of CA and Mike had the best price by far. Our Lexus RX400h is a joy and the transaction was smooth and quick. We will be return customers. Thanks for your great service!
July
10
2014

Enrique Mendoza

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Geoffrey and Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 4.0
Overall Experience: 4.0
Overall Score: 4.6
Over all experience was great Met with Geoffrey for minutes and we had a deal. Drove out with a car Customer Service was fantastic To top it all since my BMW 328i has RFT ( Run Flat Tires-usually does not come with spare ) Geoffrey ordered me a BMW Tire Kit with covers/jack-the works Picking up my spare this weekend. Definitely come back.
May
30
2014

Bob Gallagher

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Bray
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Just wanted to thank Mike for his hustle, positive demeanor and professionalism in assisting me find a car for a friend. Thank you Mike.
May
22
2014

Rick Alo

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Michael Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
From the moment I walked into this dealership there was a calm and comfortable feeling. Everyone I had come in contact was welcoming, polite and extremely helpful. Working with Michael could not have been more pleasurable & easy,from the moment we first talked through the final signing and driving the vehicle off the lot. We had done our homework and Michael surpassed our expectations. Thank you to all at San Rafael Mitsubishi.
May
19
2014

Alex Ivanov

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Melissa, Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Melissa was able to get Outlander in color and configuration we want from LA dealership, in addition she help us to get really good 72 month loan at 1.85% + $2000 factory discount. Mike was really helpful in explaining features and options of our new car. Very good, friendly team. Definitely recommend this dealership.
May
9
2014

Julio Galang

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Geoffrey Petersen/Mike Bray
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 4.0
Overall Experience: 5.0
Overall Score: 4.6
Overall sale and friendly staff from sale to finance was very impressive. I was only in the dealership less than an hour, and all the paper work were done in an hour and drove with my new car. I will surely recommend to my friends if they are looking for a good used car.
May
9
2014

gerry sarabia

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: all! :D
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Im 19 and knowing id be iffy about getting approved for a lancer ralliart they had on thier lot but, i took a chance. I applied online and got a call the following day. They said "congratulations you've been approved" i drove all the way from Fresno to check out the car. It happen to be everything they said about it on the website. It was love at first site! The dealers were occupied but, they were at my assistance right then and there very welcoming and nothing youd expect from a textbook "dealer". very friendly and full of enthusiasm. They are real people. I got. A good first time buyer deal for my file and i drove off on cloud nine. I couldnt ask for any better experience for my first time and im DEFINITELY recommending them to everyone and i will see them again in the future for another car! Thank you so much SRM! You guys live up to your word and your reputation!
May
6
2014

Elizabeth Brasier

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Dave, Doug, mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 3.0
Overall Experience: 5.0
Overall Score: 4.4
The guys are all great from sales to service! They made buying a pleasant experience no haggling. I wasn't there for hours. It was quick n easy!
April
30
2014

Shahien Smith

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Geoffrey Peterson and David Platt
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Geoffrey and David made the process very simple. They were both extremely friendly did not make the process long and drawn out. As a single female I appreciate the time they took to make sure I was comfortable and informed. Excellent customer service!
April
16
2014

Kevin Nickerson

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Geoffrey Petersen
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Geoffrey made the deal extremely simple and got me exactly what I was looking for. He got the deal done quick and with ease.
March
22
2014

Peter Collins

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser, David Platt, basically everyone at the dealership and they all were very helpful!
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Awesome. They made it easy, informative, and were very helpful in terms of outlining the features of the car and what my next steps were as a new car owner. I would definitely recommend doing business with the people at San Rafael Mitsubishi.
March
8
2014

Arthur Szczesniak

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Bray
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Arthur Szczesniak I saw the vehicle that I was interested in on Autotrader and that it was at this dealership. I do not live in the same state so I called and talked with Mike Bray who's home state happens to be the state that I live in. He told me about the car and was just great. I was looking for a car that had not been in snow, had one owner and low mileage. I actually had enough confidence in Mike to buy the car sight unseen with all the confidence in the world that I was buying what I wanted. When I saw the car that was delivered to my house I was so excited. It was just as I hoped, even more so. It is such a beautiful car and I could not be happier. Thank you to Mike and the dealership that he works at. You made my dream come true! Art
March
7
2014

Steven Rogers

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me:
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Great dealership. Would definitely recommend them!
February
20
2014

Hendrik Goosen

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
If you are looking for a quality used vehicle I highly recommend San Rafael Mitsubishi. Mike was extremely helpful and professional in a low pressure kind of way, and I'm very happy with the car he recommended. When I had trouble finding an extra key for the car, the staff tracked down the original owner and sent the key to me via courier the next day. Fantastic service!
February
5
2014

Erik Ose

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Geoffry & Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Thank you for the amazing and accommodating service on purchasing a timeless 1995 RX-7. As someone who has grown up with a JDM heritage starting with a Datsun 280zx, moving onto a Fairlady z32, and a Honda insight first generation; all demonstrating feats in engineering and design, the RX-7 is an absolute dream for me. I have been looking for this model car for years. Finding a RX-7 in one of the best conditions I have ever seen, for its year, and rarity; this RX-7 was cared for astonishingly well. When I first saw the Mazda on the lot I was surprised. It was like warping back in time as the years do not reflect on this car. Geoffrey, whom was exceptional on introducing me to the car and allowing me to check it out and start it, gave no pressure as I took every chance to scrutinize the vehicle. I only found minimal if at all for a car with its mileage. I have to say the previous owner must have taken care of this car extensively. I personally will continue to keep the car as the classic that it is with nothing if at all other than service and restoration, no modifications, as perfection is the car as it is now. I have already set in mind a first service, in essence this vehicle will be well taken care of as I am serious to its history. The experience of having purchased this car is one of the most memorable now. Such a sense of exhilaration that comes to mind is when I graduated valedictorian for my second degree giving my speech in a crowded auditorium or winning the game of the year at the video game awards on television. As with many recommendations that had pushed me to your dealership I will join their ranks and highly recommend your dealership to anyone that is interested in purchasing a vehicle, purchasing a rarity, and having exceptional service.
January
27
2014

Trisha Henry

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Michael S. and Doug
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Great job, guys. I have dealt with other dealerships that made me feel as though I was being interrogated even though I have really good credit and a decent trade-in. You guys are respectful and diligent. I appreciate the work you put into getting me my car that I love and your follow-through is refreshing. Thanks again. Trisha
January
27
2014

Matthew Andress

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Melissa, Mike, Dave & Brian
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 4.0
Overall Experience: 5.0
Overall Score: 4.6
Everyone I spoke with was easy going and very helpful with what questions I had. They followed up within 1 week every time I'm told them I was not ready to buy. NO hard sale. When, I was finally ready to make a purchase, Melissa was always responsive and had answered for all of our questions. She gave us a back up name (Mike) in case she was off. We met Mike and took a test drive and were in and out in a little more than two hours. Again, we were not hurried and we had Dave, Mike and Brian all take time to speak with us and make sure we were happy and if they could answer anything through the process. This was the easiest transaction I have ever had purchasing a car and will recommend them to anybody! I haven't heard back from them yet, but I am sure I will soon.
January
25
2014

C.C Counihan

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Geoffrey Petersen
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I'm the kind of customer that when someone comes on too strong or pushy I shut down and walk away. Not the case here at San Rafael Mitsubishi! I was working with Geoffrey Petersen. Nice guy to work with. My car broke down unexpectedly and I needed a car fast. I gave Geoffrey all my information and needs for a car. Expecting to purchase a used car I was pleasantly surprised to find Geoffrey had done all the research for me and it was in my best interest to purchase a new car. Have to admit I was a little skeptical at first. Then I looked around and found that everything he said was true...there was nothing in my price range that had all the bells and whistles that the brand new 2014 Mitsubishi Mirage DE had. The warranty alone was worth the purchase. The new car has everything I need and more. I can't thank Geoffrey and the staff at San Rafael Mitsubishi enough for such a positive experience. I will tell all my friends and family to visit your dealership first before going anywhere else.
January
24
2014

Jim Myers

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike/sales Melissa/finance
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I live in Portland, Or & found the Mercedes I was searching for in your inventory listed in Cars.com. The first thing that impressed me was the CarFax fully viewable on this car. Most dealers don't make that available till further in the sales process. I called & had several conversations w/ Mike & arranged everything on the phone. My wife & I flew into Oakland airport a few days later, & a very friendly & charming young lady(sorry, can't remember her name) picked us up & drove us about 20 miles to the dealership. I test drove the car, & loved it. Melissa, in F & I, was wonderful. She shopped my loan,& got me a better rate than quoted on the phone & we were on our way in very short order, for a beautiful 3 day drive up 101 to Oregon. I was a little nervous buying a car from a dealer on the internet in another state, but I would do it again, in a heartbeat with these people. Unona took care of the licensing & title work directly w/ Oregon DMV! & I love my new car! Everyone we met at San Rafael Mitsubishi was a delight to work with.
January
18
2014

Gail Cushman

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Melissa alyas
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Great experience...
January
17
2014

Mark Brownlee

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
My Wife wanted a Highlander and I found one with everything she wanted on the interweb. All the detailed photos and description made the car worthy of the extended travel from Vacaville to S.R. Mitsubishi. I spoke with Mike on the phone and his skill and polite salesmanship all but sold the car sight unseen. Once we got to the dealership, we were greated by Mike who answered every question honestly and without having to say "I'll get back to you on that". After the test drive, Melissa worked a great financing deal beating my own Credit Union's finance rate. After buying about 25 or so vehicles over my life, this was the most pleasant and easiest car deal I have ever done. I would have been out of the dealer much quicker, but I spent a lot of time just shooting the breeze with both Mike and Melissa... And yes, I would definitely recommend these people to my closest friends and will look to them when I am ready to buy another vehicle... Thanks, San Rafael Mitsubishi !
January
17
2014

RJ Garbosky

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Snorre Grunnan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Looking for a good,safe,reasonably priced car for my recent college grad daughter. Snorre took the time to explain the Mitsubishi safety engineering features and show me why they are such good cars. Nadia picked out a Mirage and loves it. I'm pretty happy with the low payments. EZ, friendly and a happy experience from stop in to drive off. Thanks!
January
15
2014

rodney jaramillo

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: mike and dave in financing
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 4.0
Overall Experience: 5.0
Overall Score: 4.6
no pressure sales, which made everything a lot easier. also work with me to help get my loan much easier.....very good experience in buying a car.....thank you Mike
January
15
2014

Victoria Augustus

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike and Dave
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Everyone was fabulous at San Rafael Mitsubishi. I went in with my husband to pick up his new car and ended up buying one for myself. Great service, thanks Mike and Dave.
January
14
2014

Robert Ahern

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me:
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
This is our third vehicle purchase from San Rafael Mitsubishi and our first brand new car. Every time we have been here to purchase a vehicle I feel that we have received exceptional value and very friendly support from the staff. When we are ready for our next car we will return to San Rafael Mitsubishi!
July
21
2013

Cynthia Gamble

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser and Melissa Alyas
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
It's well worth it to discover San Rafael Mitsubishi . And they just don't sell Mitsubishi 's but a lot of European cars too . They are well inspected and high grade quality of vehicles , before they place them in their dealership for sale . Mike G. And Melissa both are ready for you when we come in . As to showing the car, knowledge , and just excellent Customer Service . My paperwork for financial approval is ready for us too . No haggling, bargaining ,they save you a lot of grief , time , trouble like most dealerships you have encountered. I am continuing to refer , give more reviews , testimonials to this Grade A dealership. I am gonna purchase my next vehicle at this dealership only!
June
30
2013

Wayne Freedman

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: mike 1, mike 2, Brian, Snorre
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
No hype, no pressure, fair asking prices, and negotiable on quality used cars. I have purchased many used cars in my life. This may have been the most important because it was for my daughter. These guys are top notch. The car they delivered is better than promised. A cream puff. Thanks to all.
May
8
2013

Sharon Yamzon

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
After researching the vehicle I wanted to purchase, I began contacting and visiting dealerships. San Rafael Mitsubishi was a pleasure to deal with and it was absolutely refreshing to deal with individuals that were honest, straightforward and integrity ran through the entire process. The vehicle we discussed on the phone was prepared on time and ready for us to take it for a spin. We came back from our ride, did the paperwork which was PAINLESS. No pressure for extended warranty or any extras and the staff were able to answer all of our questions. I really appreciate the professionalism and down to earth approach of the entire staff. Thank you for making what could be a stressful experience into a pleasurable experience. I will be recommending this dealership!
April
8
2013

Patti De La O

Reason for visit: Service
Recommend this dealership?: YES
Employees that assisted me: Michael Culmer
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
We were driving our son's car from Eureka, CA to Long Beach, CA (over 660 miles) so he could have it at college. Shortly after leaving Eureka, the check engine light came on. We stopped in Santa Rosa at a Japanese auto repair place. They told us it would be $105 just to diagnose the problem. We said no thanks. We then called San Rafael Mitsubishi and talked to Michael in the Service Department. Michael said that he could get us in right away and that there would be no charge to diagnose the problem. When we got there, we drove right in to the service bay, they hooked us up to the machine immediately, and they diagnosed the problem in two minutes. It was a simple fix AND they didn't charge us a cent. Now that is excellent service!!!
March
5
2013

Devon Schrader

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Melissa & Michelle
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Quick & Easy!
March
5
2013

David Feinstein

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 4.8
My 4th Mitsubishi, I could not be happier!
March
5
2013

Pat Mayer

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike G. Mike B. & Dave
Customer Service: N/A
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Great! I have found my car resource for life! For someone who obviously and admittedly knows nothing about cars, I never felt I was being taken advantage of. Just the opposite, everyone I talked to went out of their way to explain things, so I understood what they were talking about, and helped me choose the best car for me, at financing I could afford.
March
5
2013

Curtis Bell

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Melissa Alyas & Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Outstanding Service when we came to purchase a car. A few weeks later we came back to purchase a second car. If, we are looking to buy another car we will certainly come back. The Staff is very helpful and will go out of their way to take care of our needs. I had to call the dealership several times w/ questions, and had no problem getting the answers or help that I needed.
March
5
2013

Seth Schermerhorn

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 4.8
Great Dealership!
March
5
2013

Yale Kofman

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Brooks
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Extremely friendly - No pressure.
February
5
2013

Sunshine Weismehl

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Snorre
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I bought a used car here and have used it for 10 years. I love it! It runs clean, good gas mileage and reliable.
February
5
2013

Davonna` Johnson

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Very Good Service!
February
5
2013

John Rikards

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Snorre, Mike & Dave
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Very Friendly & Professional!
February
5
2013

Piro Charles

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 4.0
Overall Score: 4.8
Great People to deal with! Very easy.
February
5
2013

Matt Rembold

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Great Service! Friendly & Honest! The best around, I would recommend to anyone.
February
5
2013

Chan Melinda

Reason for visit: Service
Recommend this dealership?: YES
Employees that assisted me: Micahel
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 4.0
Overall Experience: 5.0
Overall Score: 4.8
From the Service area to the Parts department, everyone at S.R. Mitsubishiis professional & polite.
February
5
2013

Webber Blake

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
GREAT! Excellent people to work with, they make life easy and get the deal done. Great place - 5 Stars!
February
5
2013

Katherine Louden

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike & Melissa
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 4.0
Overall Score: 4.8
I love this place! Everyone is so nice. It is our second car from here, we will always come back.
December
31
2012

Edwin Geraldo

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Bryan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
A+++ across the board! I always feel welcome every time I come in. Staff is kind, amiable, attentive, and BEST of ALL; they are interested in what my concerns are. Paperwork was painless, fast and easy to buy a car, something I thought would never happen.
December
5
2012

Thomas Pettie

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mr. Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Long distance purchase (1,800 miles), the sales staff went the extra mile to help me with my purchase. I had to use the sales representative as my eyes; he didn't misinform me on anything.
December
5
2012

Justin Linnerooth

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Snorre & Melissa
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
This is the 2nd time buying a car from this dealership, my girlfriend came in looking to possibly buy a new car, but we weren’t sure if it was the right time, or if we even needed too, we walked out w/ a car that had had more space, better gas mileage and all around lower cost of ownership. I have never had a better experience buying anything (much less a car) and I have worked in customer service and sales for the last 15 years. Melissa & Snorre made us feel like we were working w/ family.
December
5
2012

Dottie Escue

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike & David
Customer Service: 4.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 4.8
I like your size! Not too big (like other local dealers) & not too small. I like the friendly family feel, but most importantly, you took care of business. Mike was great & David really knew exactly how to get the absolute best financing. I will definitely let my friends know about you and I will be back! P.S. Customer received a 4 star instead of a 5 ONLY because you need to install a snack machine.
December
5
2012

Joe Steger

Reason for visit: Service
Recommend this dealership?: YES
Employees that assisted me: Michael
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
PERFECT! No Hassles, always very accommodating.
November
30
2012

Tonia Espinoza

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Dave, Mike & Michelle
Customer Service: N/A
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
The best dealership experience I have ever had! The process was smooth & efficient.
November
30
2012

Diana McCormac

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Snorre
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: N/A
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Friendly people as soon as I was approached, but not aggressive or pressured. They are genuinely helpful, cooperative and a sense of personal care. Overall a very good and easy experience buying my first car w/o my husband. I am so grateful for all the knowledge passed on to me about my NEW Outlander Sport.
November
30
2012

John Manalo

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Bryan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
The team was SUPERB and customer service oriented.
November
30
2012

Demetrius Nunaley

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Bryan & David
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
A great place to buy a car, I would recommend everyone I know. Thank you, San Rafael Mitsubishi!
November
19
2012

Chris Watts

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Melissa & Mike B.
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Great people! Made buying a car very easy - as I came from out of the area to purchase vehicle.
November
19
2012

Veronica Ochoa

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Bryan & Melissa
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Staff is really nice & friendly! =)
November
19
2012

Dale Barber

Reason for visit: Service
Recommend this dealership?: YES
Employees that assisted me: Michael Culmer
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Staff is always pleasant & friendly. Michael never loses his cool when swamped at the service desk. Great Service!
November
5
2012

Elisa Salas

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Bryan & Dave
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Nice people, nice service!
November
5
2012

Faith Waters

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike G., Michael C. & Jay
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Very helpful & extremely amenable tp make a car affordable. The service department was congenial & patient with me even when I was having multiple difficulties with a former vehicle. Special appreciation to Michael Culmer & Glasser!
November
5
2012

Kerrie Abrao

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike B. & Dave
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Excellent! Lovely!
November
5
2012

Molly Vazquez

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike G., Melissa & Dave
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Great Experience! Staff was very helpful and took care of all our needs. I would definitely recommend family & friends to purchase vehicles from San Rafael Mitsubishi, we will be back soon to purchase another car.
October
19
2012

Diana Beckman

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Thank you and your great team at San Rafael Mitsubishi for making the purchase of our daughter's first car, a Mitsubishi Outlander, a pleasurable experience. As a first car, we had certain criteria in mind but hadn't really considered a Mitsubishi. The visit to your dealership changed all that and we could not be more happy with our decision. As a pre-owned car, it is in amazing condition and feels like a brand new car. Thank you for the tremendous customer service. Please feel free to use us as a reference.
October
11
2012

Dan Hendrickson

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Melissa Blaylock
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I have known Snorre Grunnan and have been purchasing vehicles for 20 years. I have purchased 4 New Mitsubishis and 4 Used from San Rafael Mitsubishi. Melissa Blaylock has been extremly helpful and has gotten me GREAT Financing on my purchases.
October
4
2012

Iona Ostrow

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Bryan Wells
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Very helpful & friendly staff... GOOD PRICES, GREAT EXPERIENCE!
October
4
2012

Melissa Velasquez

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Quick service and kind staff, I am very pleased w/ my purchase.
September
28
2012

Thomas Carly

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Brewer & Melissa
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Very fast & friendly service, I did not feel any pressure to buy. I love my BMW!
September
28
2012

Johnson Steven

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Dave platt
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: N/A
Overall Score: 5.0
Overall, it was a good experience. Dave, from Finance was very helpful, getting me the best financing I could get. I didn't feel any pressure from the dealer to buy. I do feel like they had my best interest at heart. My only "con" is that I had to come back to get the back seat to fold down, but the labor was of course taken care of, so I cannot be made about that.
September
28
2012

Ezra Palmer-Persen

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I just sold my car on consignment with San Rafael Mitsubishi and the whole process was great! Mike let me know what to expect and what was a realistic sales price. They made the car look and run like new, did great advertising on the web and have a great location where people could see it. I never would have had the time, or resources to do what they did and get the price we got. Forget anything you've heard or experienced about auto dealers. If you have a car to sell, give Mike a call right away!
September
21
2012

Alexis M.

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I just want to share my experience with San Rafael Mitsubishi. I (being a single female) was going to buy my first car (alone) and did my due diligence on the type of vehicle, the price and location. I called ahead of time to verify the Audi TT Roadster was still there, and spoke with Mike. When I arrived he already knew who I was, helped me out, and got me the best deal possible. The dealership works as a team, and will do whatever it takes to please their customers (even help you get insurance). They are more than fair, and welcoming, and do not try to get-one-over-you! I'd recommend them to anyone. They have a variety of vehicles there, in-fact my boyfriend is going there to get a car soon. Just wanted to say thanks for all your help. Your loyal customer Alexis!
September
20
2012

JP JP

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: David & Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
These guys are awesome! I've had several bad experiences buying cars in the past. So I'm always a little skeptical. A close friend who bought 3 cars from here told me to call Mike and David. Immediately I felt comfortable and at ease, no pressure at all. They really worked with me and my credit (which isn't great, not terrible, but not great) to find a car that I really wanted. I wound up buying a used Mitsubishi Galant that's really nice! Great warranty and all the mechanical stuff is done in house. I've already recommended these guys, and I will continue doing so. It's nice to actually get a good deal from people you trust!
September
19
2012

Maria Auxiliadora-Rhodes

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Bryan & Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
We were treated very well and are very happy w/ our purchase. San Rafael Mitsubishi has an excellemt selection of vehicles. We recommend everyone to this dealership.
August
20
2012

Neil B.

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: SNorre Grunnan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I have to write and thank you and your great team at San Rafael Mitsubishi for making the purchase of our Lancer Evolution such a pleasurable experience. As you know, my wife and I had spent some time looking at cars from Audi, Subaru, Volkswagen and Volvo and hadn't really considered a Mitsubishi as a possible next car. The visit to your showroom changed all that. The car is simply phenomenal, but the real clincher was the tremendous service you provided and the very amiable way you approach customer relations. Please feel free to use me as a reference.
August
20
2012

Jan M.

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 4.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 4.8
Love my car. Thank you for getting me financed.
August
20
2012

Brenda B.

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Mike, I want to express my heartfelt thanks for the lengths to which you went in order to make this one of the most uneventful car buying experiences I've had to date. You, along with everyone with whom I had contact, were always completely professional, yet concerned about my purchase and addressing my issues. I was also impressed by the level of communication between all of you in that someone was always informed or could quickly get necessary information on the rare occasions you were unavailable. Although I was somewhat skeptical about purchasing an automobile sight unseen and across country, the level of professionalism I experienced from our first contact quickly alleviated my skepticism. Again, thanks a million Mike and please know that I will not only look to you and San Rafael Mitsubishi first when purchasing another vehicle, but I will share my positive experience with others.
August
20
2012

Gabriella s

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
You made our purchase experience a breeze! Honesty, integrity and professionalism were a breath of fresh air.
August
15
2012

Ted F.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Snorre
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 4.0
Overall Experience: 5.0
Overall Score: 4.8
Over the years I have purchased 4 used cars from San Rafael Mitsubishi, including one for my daughter for college. Your service and attention to detail has been flawless. Thank you.
August
9
2012

Santo G.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I give this dealership 5 start rating plus 100% recommendation!!! I get a new car about every 6-8 months just because I enjoy riding different cars especially the luxury ones. Therefore, I can confidently say I've seen them all. I must say, San Rafael Mitsubishi had absolutely no negative feedback from me; everyone is wonderful at the dealership they are very fair with their price and hold great inventory on quality cars. If you are looking into buying any Mitsubishi or pre-owned cars, I suggest you stop by at San Rafael Mitsubishi and ask for Mike.
August
8
2012

Carol G.

Reason for visit: Sales
Recommend this dealership?: YES
Employees that assisted me: Snorre Grunnan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I would really recommend this shop to every woman in the world! They were very helpful and courteous, answered every question I had. Gave me many options to consider and made a very good deal on the car I chose. The finance guy was super sharp and got me an excellent loan. After I bought the car and was ready to go, they offered a free mini detail, if I had the time (which i did). I love my Smart Passion Convertible and I love these guys for making it so easy. SRM Rocks!
August
3
2012

Eddie D.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I was pleasantly surprised that my purchase of a 2002 BMW 325xi was as stress free as a vacation at the beach. From the moment I stepped into the dealership, I was greeted right away and felt right at home. I'm a happy camper!
July
31
2012

Sze K W.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Your professional knowledge and respectful sales skills truly impressed me. Your honest and passionate manners surely rectify customers common misunderstandings of vehicle dealers.
July
28
2012

Suraj V.

Reason for visit: SERVICE
Recommend this dealership?: YES
Employees that assisted me: Michael
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I recently had my Mitsubishi Eclipse service at your facility. I had a great experience with your service manager. I found him to be very knowledgeable and eager to assure quality workmanship. I also appreciate the technical expertise of your mechanic for diagnosing and then making the necessary repairs. All in all, a painless experience and I certainly would recommend your service department to my friends
July
16
2012

Tom T.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Snorre Grunnan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: N/A
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
JD Powers asked for my response to a buyer's satisfaction survey on my purchase of a Lancer Evolution. I gave San Rafael Mitsubishi outstanding scores for all categories and noted the following: Snorre Grunnen of San Rafael Mitsubishi has a thirty-year reputation for both he highest level of automotive expertise and the ethical treatment of customers. If he recommends a car to me and quotes me a price, I buy the car and at that price. It's that simple.
July
11
2012

Arika A?.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Bryan
Customer Service: N/A
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I want to thank you for your assistance in the purchase of my Eclipse GT. I absolutely LOVE her, and I don't believe I will ever go back to driving a Honda/Acura again! Because of your honesty and integrity I was able to obtain a large refund of my HondaCare policy... Without your assistance I would never have known about the option to cancel this..." Undoubtedly, when I am ready to purchase a brand-new Mitsubishi Eclipse, you and your dealership will be my first stop. You have made yourself a life-long customer.
July
5
2012

Neil B.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: SNorre
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I have to write and thank you and your great team at San Rafael Mitsubishi for making the purchase of our Lancer Evolution such a pleasurable experience. As you know, my wife and I had spent some time looking at cars from Audi, Subaru, Volkswagen and Volvo and hadn't really considered a Mitsubishi as a possible next car. The visit to your showroom changed all that. The car is simply phenomenal, but the real clincher was the tremendous service you provided and the very amiable way you approach customer relations. Please feel free to use me as a reference.
June
30
2012

Stephen & Lauren L.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
When I said, "Thank you for taking such good care of us." You said "What do you expect?" "The Best" I replied, but the truth is we expect the best and don't always get it. Thank you for your integrity and for coming through for us
June
27
2012

Paul R.

Reason for visit: sales
Recommend this dealership?: YES
Employees that assisted me: Snorre G.
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
The best car buying experience of my life! Over the years I have purchased Porsches, Mercedes, Fords, Hondas And Saturns. I have never had a more fun nor better service than when buying my daughter, Jessica, a new Spyder Eclipse convertible from your dealership. Your salesman was informative, friendly and funny. He was exceptionally good at answering questions from my daughter. He stressed the virtues of the Mitsubishi and did not denigrate the competition. After the purchase, he continued to be friendly and helpful in our on-going experiences with the dealership. Once again let me repeat, This was the best car-buying experience of my life!!!
June
15
2012

GREG J.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I wanted to thank you for all the extraordinary efforts you and your team offered us this past week. Arriving with Jacqueline to see her first car looking as new and gift wrapped was very special! Thanks again.
June
9
2012

kelly g

Reason for visit: sales
Recommend this dealership?: YES
Employees that assisted me: mike g
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
"Let me start by saying, you guys ROCK! Normally I wouldn't bee so cavalier with my statements, but frankly, there is no other way to describe our most recent service visit. We couldn't bee more pleased with the level of professionalism you and your staff displayed. You went out of your way to make sure we were inconvenienced as little as possible. Not only was the service delivered as smoothly as possible, but your work surpassed our expectations. Thank you, from a VERY satisfied customer.
June
1
2012

Phil and Terry M.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Bryan Wells
Customer Service: 4.0
Friendliness of Staff: 4.0
Overall Quality: 4.0
Overall Price: 4.0
Overall Experience: 4.0
Overall Score: 4.0
Thanks for going out of your way! We really appreciate all the help you've done to assist us in purchasing our new car.
June
1
2012

Shaunte C.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Bryan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Thank you for providing service that doesn't end at the sale. I will send everyone I know in the market for a car your way, and when it's time for me to purchase again - San Rafael Mitsubishi will be my first choice!
May
26
2012

beatrice g.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike & David
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Just a note to say "Thank You". I'm speechless. I'm not sure what word(s) to express how I feel. I walked out of your office happy, shocked, scared and excited. I feel miracles/dreams/wishes and most of all special people like yourself out there. In short, without getting into my personal life, you've given me the opportunity for a new beginning. This morning going into work and school was a wonderful ride. What a change!
May
11
2012

Lauri B.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Bryan
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
I L-O-V-E my new Mitsubishi !!!!!!!. I could not be more pleased, or grateful. Thank you for making this a pleasurable experience. I feel good about my car, and the way I was treated.
May
2
2012

Heidi & Kurt O.

Reason for visit: SALES
Recommend this dealership?: NO
Employees that assisted me:
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: N/A
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Thank you for the best car-buying experience I have had! All of the staff was very helpful, professional and friendly. We got the exact car we wanted at the right price. We are very pleased and love the Outlander!
April
22
2012

Lei L.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Snorrie
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Your service is better than the rest!" Thank You so much for : * Being so patient with me * Answering all my questions * Going beyond & above to provide quality care * Giving me peace of mind regarding my Mitsubishi * Your knowledge & expertise
April
17
2012

Brenda B.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 4.0
Overall Experience: 5.0
Overall Score: 4.8
Mike, I want to express my heartfelt thanks for the lengths to which you went in order to make this one of the most uneventful car buying experiences I've had to date. You, along with everyone with whom I had contact, were always completely professional, yet concerned about my purchase and addressing my issues. I was also impressed by the level of communication between all of you in that someone was always informed or could quickly get necessary information on the rare occasions you were unavailable. Although I was somewhat skeptical about purchasing an automobile sight unseen and across country, the level of professionalism I experienced from our first contact quickly alleviated my skepticism. Again, thanks a million Mike and please know that I will not only look to you and San Rafael Mitsubishi first when purchasing another vehicle, but I will share my positive experience with others.
April
12
2012

LINDA L.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: N/A
Friendliness of Staff: N/A
Overall Quality: N/A
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Thank you for making my car buying experience so wonderful! Your service department is wonderful too.
April
2
2012

Bob S.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike G
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Thanks for the great service! 2 Cars in one month. Your honest, no-pressure sale approach was great.
March
22
2012

Carrie S.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike
Customer Service: N/A
Friendliness of Staff: N/A
Overall Quality: N/A
Overall Price: N/A
Overall Experience: 5.0
Overall Score: 5.0
Thanks for making it so easy.
March
5
2012

Denise K.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: mike g
Customer Service: 5.0
Friendliness of Staff: N/A
Overall Quality: N/A
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
Thank you so much for taking so much time and making the effort to make my purchase so painless!
March
2
2012

NIKKI G.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: MIKE
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
You're the bomb!
February
28
2012

Gabriella V.

Reason for visit: SALES
Recommend this dealership?: YES
Employees that assisted me: Mike Glasser
Customer Service: 5.0
Friendliness of Staff: 5.0
Overall Quality: 5.0
Overall Price: 5.0
Overall Experience: 5.0
Overall Score: 5.0
You made our purchase experience a breeze! Honesty, integrity and professionalism were a breath of fresh air.

Automotive Dealer Websites by fusionZONE Automotive